Frequently asked customer questions.
Find helpful answers regarding our nourishing body butters, shipping policies, and skincare ingredients to support your glowing skin journey.
Are your products suitable for all skin tones?
Yes, our skincare lines are thoughtfully crafted to celebrate and nourish every diverse skin tone.
What are your body butters made from?
They feature premium, natural ingredients designed to deeply moisturize and soften your skin.
How do I track my online order?
Once shipped, you will receive a tracking link via email to monitor your package’s delivery.
Are your skincare products cruelty-free?
All Serenity Willow products are 100 percent cruelty-free and ethically sourced.
Can I return items if I am unsatisfied?
We offer a thirty day return policy on all unopened items purchased through our store.
Do you offer international shipping options?
We ship our premium creams and butters to selected international destinations worldwide.
Get In Touch With Serenity Willow
We are always here to help you on your skincare journey. Reach out to our friendly team with any questions about our nourishing body butters and creams.
